Refunds (if applicable)
Our refund policy affects only the goods broken in transport.
As soon as you receive broken good you should send us a photo of a broken good on the same day you received the package together with a proof that is the day of delivery (tracking code link or photo of the official document). In the very same e-mail please choose the option of sending a replacement of the piece or refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
It can happen that you don't like what you got or just decide that you no longer want this item. We are sorry about that, but we offer exchanges or refunds only if you receive a damaged good.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
If you comply to rules for exchanges, please contact us at email@example.com for more information about where to send the piece(s).
You will be responsible for paying for your own shipping costs for returning your item.
If you are approved for the refund for the returned item you will not be refunded for the initial shipping cost.
If you have any questions, please contact us at: firstname.lastname@example.org
We will be happy to help you.