Shipping & FAQ

Measurements and Color
Due to the nature of one of a kind, hand-built ceramics, measurements vary and sizes are approximate. Each item is a unique, one-of-a-kind work of art and measurements may sometimes vary up to an inch. We do our best to provide you with top quality work that most closely resembles the photograph, but please keep in mind that you are purchasing a product made by hand.
Ceramic glazes all have subtle effects that vary from kiln firing to kiln firing.Each glazed piece is unique and has its own personality. Glazes seen in the photos may vary slightly in color and appearance, as each glazed piece is unique.


Wholesale availability
Please email zlatnaporcelain@gmail.com for more information

Shipping
We pack each item in many layers of bubble wrap and tissue paper in a box. We take great care to ensure items arrive safely and we are happy to replace anything that reaches you in damaged condition.
All orders are shipped via DHL Express/A1 Post (international orders)/Ekont (orders from Bulgaria) within 1-5 business days of purchase unless otherwise noted. We ship all orders including a tracking number. If the post office has lost your item, you must contact the post office before contacting us. We don't have any control once the package has left our studio.

 

Delivery Address 
Your item(s) will be sent to the address you provided. Please be sure to verify this address is correct so you are able to receive your item.
How to use my discount code?
In the checkout page find and click on "Show order summary". It is in the top left corner of the page. When you do so you will see a gap where you can write your discount code. Then click " ->".
That's it. You can now complete your order.

Returns & Exchanges
We do not accept returns, exchanges or cancellations!
Unless your shipment arrived damaged.
For more information, read Refund Policies.
And please contact us if you have any problems with your order.
Care
We recommend hand-washing for all of our items, as that will prolong the longevity of your handmade item. Items that have gold luster are not dishwasher or microwave safe. All of our tableware and serveware are finished with glazes that are lead-free and non-toxic. Please avoid temperature shock!