Shipping & FAQ
Measurements and Color
Due to the nature of one of a kind, hand-built ceramics, measurements vary and sizes are approximate. Each item is a unique, one-of-a-kind work of art and measurements may sometimes vary up to an inch. We do our best to provide you with top quality work that most closely resembles the photograph, but please keep in mind that you are purchasing a likeness that has been hand replicated.
Ceramic glazes all have subtle effects that vary from kiln firing to kiln firing. The glazes I use often pool in the center, crackle and craze or form crystals. Each glazed piece is unique and has its own personality. Glazes seen in the photos may vary slightly in color and appearance, as each glazed piece is unique.
Please email firstname.lastname@example.org for more information
We pack each item in many layers of bubble wrap and tissue paper in a box. We take great care to ensure items arrive safely and we are happy to replace anything that reaches you in damaged condition.
All orders are shipped via BG Post/DHL Express within 3-5 business days of purchase unless otherwise noted.We ship all orders with BG Post priority mail that includes a tracking number. If the post office has lost your item, you must contact the post office before contacting us. We don't have any control once the package has left our studio.
We offer free standart worldwide shipping for all products (15-20 business days afrer the order is shipped) for limited time only. Please note that due to the COVID-19 situation there may be a slight delays in the shipments.
Free shipping for orders from Bulgaria!
Standart (7-20 business days) - Free
DHL Express shipping:
DHL Express (3-5 days) 0 - 1 kg - $25.00
DHL Express (3-5 days) 1 - 2 kg - $55.00
DHL Express (3-5 days) 2 - 5 kg - $95.00Delivery Address
Returns & Exchanges
We do not accept returns, exchanges or cancellations!
Unless your shipment arrived damaged.
For more information, read Refund Policies.
And please contact me if you have any problems with your order.